Code of Ethics


Community Living Arrangements expects all staff to conform to a general code of ethics for the benefit of residents, staff, and families.


A pleasing personality is a valuable asset. Warm and friendly interactions are welcomed and sought after by residents and coworkers.


It is a privilege to care for our residents. Everyone should specialize in courtesy to residents and co-workers. Treat everyone with dignity and respect. A smile and friendly greeting can make someone’s day.


Tact is the art of being able to give and take; and knowing what to say and what not to say in a particular situation.


Community Living Arrangements and our residents depend on you on a daily basis. Good attendance is essential. Unavoidable absences must be communicated to your supervisor. Absences or tardiness negatively affect the provision of care for our residents.


The Health status of the individuals we care for can be quite compromised. You must report all information regarding our residents accurately and promptly. Carry out all assignments as requested. The health and safety of our residents is dependent on you.


Cooperation among all employees is vital in the daily provision of services to our residents. Employees must cooperate with supervisors, residents and co-workers. We are a team!


All employees must be loyal to the mission of caring for the indivi

duals we serve. This includes loyalty to the facility, co-workers, residents, and their families. Conscientious fulfillment of duties, respect for the person, and respect for confidentiality are a must.


People who do not feel well may not cope well. Be considerate and understanding. Do not lose your patience


Do your part to derail the harmful effects of destructive gossip and keep the work environment health for all.


Work for the well-being of all, in spite of personal preference. “Do unto others as you would have them do unto you.”


Put yourself in the place of those who are suffering an unavoidable sorrow or hurt in life. Be compassionate with gentleness of touch and eagerness to be of service.


Try to see the point of view of others and be sensitive to their viewpoint. This may require that you pause to think before responding to a situation.


In their compromised situation, residents turn to the staff for a cheerful attitude. Expressions of cheerfulness are important to them. Not only your verbal remarks but your body language is important in the mood that you display to others. Share concerns through the proper channels, not with residents.

Trustworthy and Honest

A Community Living Arrangements employee will respect and value facility and residents property. Items will be handled appropriately with care. Maintenance needs must be reported. Any observations of mishandling or taking items from a resident or the facility must be reported immediately.

Good Personal Health

Employees need to take good care of themselves physically and mentally. You are important to the facility and the residents. Share concerns when needed. Take time for yourself.

Neat Personal Appearance

As we strive to help residents be well-groomed through the essentials of bathing and the wearing of clean, appropriate clothing, our employees need to be well-groomed as well. Hair and nails should also be clean and well-groomed

Factors which Contribute to Good Resident/Co-workers Relationship

  • What you say and how you say it, will affect any future relationship with staff, residents, or families.
  • Persons in a compromised situation do not cope well. Be understanding of their behaviors to others.
  • Your attitude should be courteous and friendly, but avoid personal involvement with residents and families at work.
  • Never share confidential information that you receive at work. Do not jeopardize relationships with co-workers by sharing their confidences.
  • Do not share personal confidential information with residents.
  • Respond to resident’s requests promptly. If you do not have the answer, find someone who does.
  • Maintain a calm, quiet environment while avoiding loud conversations.
  • Never witness or sign a legal document for residents or their families.
  • Treat residents as individuals using the title they have requested, i.e. Mrs. Jones, Jane.
  • Always knock before entering a resident’s room.
  • Greet residents and keep them informed of your intended actions while providing care. Include them in your conversations.
  • Whenever in doubt, consult your supervisor

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